Free Duties & Taxes
SHIPPING & DELIVERY
WIVOV will be responsible for paying all the fees that should be paid to customs when the package arrives in your country. You don’t need to provide additional information or pay fees.
Exception: Brazil, Chile
United States
Delivery Time: 8-12 business days after shipping (AK, HI, AA, AE, AP, Guam: 13-17 days)
Order Amount $0.00–$50.00: Standard Shipping, $9.00 USD (AK, HI, AA, AE, AP, Guam: $12.00 USD)
Order Amount $50.00 and up: Free Shipping
United Kingdom
Delivery Time: 6-10 business days after shipping
Order Amount £0.00–£40.00: Standard Shipping, £7.00 GBP
Order Amount £40.00 and up: Free Shipping
Austria, Belgium, Finland, France, Germany, Ireland, Italy, Netherlands, Portugal, Spain, Estonia, Greece, Latvia, Luxembourg, Slovakia, Slovenia, Croatia, Lithuania
Delivery Time: 8-15 business days after shipping
Order Amount €0.00–€50.00: Standard Shipping, €9.00 EUR
Order Amount €50.00 and up: Free Shipping
Canada
Delivery Time: 10-15 business days after shipping
Order Amount CA$0.00–CA$70.00: Standard Shipping, $13.00 CAD
Order Amount CA$70.00 and up: Free Shipping
Australia
Delivery Time: 9-11 business days after shipping
Order Amount A$0.00–A$85.00: Standard Shipping, A$14.00 AUD
Order Amount A$85.00 and up: Free Shipping
Sweden
Delivery Time: 8-10 business days after shipping
Order Amount SEK 0.00–SEK 550.00: Standard Shipping, SEK 100.00
Order Amount SEK 550.00 and up: Free Shipping
Switzerland
Delivery Time: 7-10 business days after shipping
Order Amount CHF 0.00–CHF 47.00: Standard Shipping, CHF 8.00
Order Amount CHF 47.00 and up: Free Shipping
Poland
Delivery Time: 8-12 business days after shipping
Order Amount zł 0.00 PLN–zł 220.00 PLN: Standard Shipping, zł 40.00 PLN
Order Amount zł 220.00 PLN and up: Free Shipping
Denmark
Delivery Time: 6-10 business days after shipping
Order Amount kr 0.00 DKK–kr 360.00 DKK: Standard Shipping, kr 65.00 DKK
Order Amount kr 360.00 DKK and up: Free Shipping
Norway
Delivery Time: 8-15 business days after shipping
Order Amount: NOK 0.00–NOK 600.00: Standard Shipping, NOK 110
Order Amount NOK 600 and up: Free Shipping
Czech Republic
Delivery Time: 6-10 business days after shipping
Order Amount Kč 0.00 CZK–Kč 1,200.00 CZK: Standard Shipping, Kč 220.00 CZK
Order Amount Kč 1,200.00 CZK and up: Free Shipping
Bulgaria
Delivery Time: 10-15 business days after shipping
Order Amount BGN 0.00–BGN 100.00: Standard Shipping, BGN 18.00
Order Amount BGN 100.00 and up: Free Shipping
Romania
Delivery Time: 12-15 business days after shipping
Order Amount lei 0.00 RON–lei 250.00 RON: Standard Shipping, lei 45.00 RON
Order Amount lei 250.00 RON and up: Free Shipping
New Zealand
Delivery Time: 8-15 business days after shipping
Order Amount $0.00 NZD–$90.00 NZD: Standard Shipping, $16.00 NZD
Order Amount $90.00 NZD and up: Free Shipping
Hungary
Delivery Time: 8-15 business days after shipping
Order Amount Ft 0.00 HUF–Ft 20,000.00 HUF: Standard Shipping, Ft 3,600.00 HUF
Order Amount Ft 20,000.00 HUF and up: Free Shipping
Brazil
Delivery Time: 20-30 business days after shipping
Order Amount R$0.00 BRL–R$300.00 BRL: Standard Shipping, R$60.00 BRL
Order Amount R$300.00 BRL and up: Free Shipping
Mexico
Delivery Time: 12-16 business days after shipping
Order Amount $0.00 MXN–$1300.00 MXN: Standard Shipping, $250.00 MXN
Order Amount $1300.00 MXN and up: Free Shipping
Saudi Arabia
Delivery Time: 10-16 business days after shipping
Order Amount 0 SAR–250 SAR: Standard Shipping, 40 SAR
Order Amount 250 SAR and up: Free Shipping
Israel
Delivery Time: 13-18 business days after shipping
Order Amount 0 ILS–230 ILS: Standard Shipping, 40 ILS
Order Amount 230 ILS and up: Free Shipping
Malaysia
Delivery Time: 9-15 business days after shipping
Order Amount 0 MYR–250 MYR: Standard Shipping, 45 MYR
Order Amount 250 MYR and up: Free Shipping
Singapore
Delivery Time: 10-18 business days after shipping
Order Amount $0 SGD–$70.00 SGD: Standard Shipping, $13.00 SGD
Order Amount $70.00 SGD and up: Free Shipping
Philippines
Delivery Time: 10-18 business days after shipping
Order Amount ₱0.00 PHP–₱3,000.00 PHP: Standard Shipping, ₱550.00 PHP
Order Amount ₱3,000.00 PHP and up: Free Shipping
Chile
Delivery Time: 20-30 business days after shipping
Order Amount $0 CLP–$60,000 CLP: Standard Shipping, $12,000 CLP
Order Amount $60,000 CLP and up: Free Shipping
Colombia
Delivery Time: 20-30 business days after shipping
Order Amount $0.00 COP–$270,000.00 COP: Standard Shipping, $55,000.00 COP
Order Amount $270,000.00 COP and up: Free Shipping
Delivery Issue Management
Delay / Delivery Failure
Your package has not been delivered within the expected timeframe due to reasons such as transit delays, bad weather, an incorrect address you provided, your absence during delivery, or other issues.
Investigation Time: 20 days
Once we receive your case, we will investigate with the carrier and provide a solution, either a replacement or a refund, upon completion.
Investigation Time: 10 days
Once we receive your case, we will investigate with the carrier and provide a solution, either a replacement or a refund, upon completion.
Delivered but not received
Your package was marked as successfully delivered (to you, your door, or your mailbox), but you did not receive it or it was stolen afterward.
Required Document: Proof from carrier
Investigation Time: 14 days
If the carrier confirms the package is lost or stolen, we’ll issue a replacement or refund; otherwise, no solution will be offered.
Required Document: None
Investigation Time: 7 days
Whether or not the carrier confirms the package is lost or stolen, we will provide a replacement or refund.
Damaged
The items in the package arrived damaged.
Investigation Time: 7 days
Once we receive your case and photos of the damaged items, we will investigate with the carrier and provide a solution, either a replacement or a refund, upon completion.
Investigation Time: 0 days
Once we receive your case and photos of the damaged items, we will immediately provide a solution, either a replacement or a refund,