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CONTACT US
Please explore our FAQs page or feel free to reach out to our customer service through the contact form below. We’re standing by to provide you with answers and support you throughout this process.
If the contact form is not functioning, you can also send your request to info@wivov.com. We process emails in the order they are received, so please refrain from sending duplicates.
Prepare For
Exchanges
Please have your two measurements ready for an exchange or return. Refer to the measurement guide if needed.
Across-shoulder Measurement
Find the bony points at the outer edges of your shoulders. These are the points where your shoulder meets your upper arm. They are usually at the same level as the tops of your armpits; Lay the measuring tape along your back (it might have a slight curve), extending from your left shoulder to your right shoulder to ascertain the measurement of your across shoulder width.
Full Bust Measurement
Placing a flexible measuring tape around your nipples and measuring the circumference around the fullest part of your bust is the most reliable way to determine the appropriate size. Please take the measurements either topless or while wearing a snug-fitting shirt to ensure accuracy.