Response Time: 24h-48h (Monday-Friday, GMT-6)

CONTACT US​

Please explore our FAQs page or feel free to reach out to our customer service through the contact form below. We’re standing by to provide you with answers and support you throughout this process.

If the contact form is not functioning, you can also send your request to info@wivov.com. We process emails in the order they are received, so please refrain from sending duplicates.

Prepare For

Exchanges

Please have your two measurements ready for an exchange or return. Refer to the measurement guide if needed.

Across-shoulder Measurement

Find the bony points at the outer edges of your shoulders. These are the points where your shoulder meets your upper arm. They are usually at the same level as the tops of your armpits; Lay the measuring tape along your back (it might have a slight curve), extending from your left shoulder to your right shoulder to ascertain the measurement of your across shoulder width.

Full Bust Measurement

Placing a flexible measuring tape around your nipples and measuring the circumference around the fullest part of your bust is the most reliable way to determine the appropriate size. Please take the measurements either topless or while wearing a snug-fitting shirt to ensure accuracy.

Thank you! Your request has been submitted.

Response Time: 24h-48h (Monday-Friday, GMT-6)

Across-shoulder Measurement: Find the bony points at the outer edges of your shoulders. These are the points where your shoulder meets your upper arm. They are usually at the same level as the tops of your armpits; Lay the measuring tape along your back (it might have a slight curve), extending from your left shoulder to your right shoulder to ascertain the measurement of your across shoulder width.

Full Bust Measurement: Placing a flexible measuring tape around your nipples and measuring the circumference around the fullest part of your bust is the most reliable way to determine the appropriate size. Please take the measurements either topless or while wearing a snug-fitting shirt to ensure accuracy.

Recipients Name

Shipping Address 1 (Street and house number)

Shipping Address 2 (Apartment, suite, unit, etc.)

City

State

Country

Postal code

Contact phone number